Terms and conditions

Synbuild may provide fixed-scope scans, workflow blueprints, reports, software, AI-assisted functionality, automations, platform access and related professional services.

The scope, deliverables, assumptions, dependencies and estimated delivery timing are described in the applicable product page or order document. Anything not expressly included is outside the agreed scope.

Unless expressly agreed as a result obligation, Synbuild performs its services on a reasonable-efforts basis. Estimates and recommendations are not guarantees of a particular commercial, technical or operational result.

Synbuild does not provide legal, tax, financial or other regulated professional advice.

An order is binding only when Synbuild confirms it in writing, accepts it through the platform, starts performance at the customer's request, or receives payment where the checkout expressly states that payment completes the order.

Where online payment is available, Synbuild may redirect the customer to Stripe or another payment provider. A successful redirect or payment authorisation does not by itself confirm acceptance unless the checkout or subsequent order confirmation expressly says so.

Synbuild may reject or request clarification of an order where information is incomplete, the requested use presents legal or security concerns, capacity is unavailable, or the order falls outside the published scope.

The customer shall provide accurate and complete information, timely access to relevant personnel and systems, and any decisions or approvals reasonably needed for delivery.

• The customer is responsible for having a lawful basis and sufficient rights to provide all data, materials, instructions and system access supplied to Synbuild.
• The customer remains responsible for reviewing deliverables and AI-assisted output before relying on or implementing them.
• The customer shall not use Synbuild for unlawful, infringing, deceptive, harmful or unauthorised purposes.
• Delays or additional work caused by missing, late or incorrect customer input may affect delivery dates and may be charged separately after notice.

Fees and applicable taxes are stated on the product page, quotation or order confirmation. Unless stated otherwise, prices exclude VAT and other applicable taxes.

Invoices are payable within 30 days of the invoice date unless a different payment moment is stated in the order document or checkout.

Where online payment is available, payment details may be collected and processed by Stripe or another payment provider. Synbuild does not require the customer to provide complete card details directly to Synbuild.

For overdue undisputed amounts, Synbuild may charge applicable statutory commercial interest and reasonable recovery costs, and may suspend delivery or platform access after giving notice.

A request to change an accepted scope, timing or dependency may require a revised quotation, delivery date or order confirmation.

Because Synbuild products are supplied to business customers and may reserve capacity or involve work performed shortly after ordering, cancellation and refund rights apply only where stated in the relevant product page or order document, agreed in writing, or required by mandatory law.

Amounts relating to work already performed, committed third-party costs and reserved capacity remain payable unless otherwise agreed in writing.

Where account or platform functionality is enabled, access is personal to authorised users of the customer and may not be shared outside the customer's organisation without written permission.

• Users must protect credentials, use reasonable security measures and promptly report suspected unauthorised access.
• The customer is responsible for permissions and activity performed through its accounts, except to the extent caused by Synbuild.
• Synbuild may update, maintain or temporarily interrupt the platform for security, maintenance or operational reasons.
• Synbuild may suspend access where reasonably necessary to address non-payment, misuse, a security incident, legal requirements or material breach.

Unless a service level is expressly agreed in writing, uninterrupted or error-free availability is not guaranteed.

The customer retains its rights in data and materials it provides. The customer grants Synbuild the limited rights necessary to perform the agreement, provide support, secure the service and comply with law.

Each party shall protect the other party's confidential information and use it only for the agreement. This obligation does not apply to information that is public without breach, was lawfully known already, is independently developed, or must be disclosed by law.

If Synbuild processes personal data on the customer's behalf, the parties will enter into appropriate data-processing arrangements where required.

Each party retains ownership of its pre-existing technology, materials, methods, data and intellectual property.

Unless the order document expressly transfers or grants broader rights, Synbuild retains all rights in its platform, reusable software, prompts, methods, templates, models, architectures, documentation and general know-how.

After full payment, the customer receives a non-exclusive, non-transferable right to use the agreed deliverables for its internal business purposes. Rights in customer-specific deliverables may be varied in the applicable order document.

Nothing prevents Synbuild from using general skills, experience and know-how that do not disclose the customer's confidential information or personal data.

AI systems may produce probabilistic, incomplete, inaccurate or outdated output. Output is provided to support human analysis and decision-making, not to replace appropriate professional judgement or verification.

The customer remains responsible for assessing whether output is suitable for its intended context and for decisions or actions taken using that output.

Synbuild does not guarantee that AI-assisted output is unique, free from all third-party claims, complete, error-free or suitable for a specific regulated or high-impact decision.

Synbuild may depend on third-party hosting, email, payment, cloud, software and AI providers. Third-party services may be subject to their own availability, technical restrictions and terms.

Where the customer requests or controls a third-party integration, the customer is responsible for its account, permissions and compliance with the provider's terms.

To the maximum extent permitted by law, Synbuild is liable only for direct loss caused by an attributable failure to perform the agreement.

Synbuild is not liable for indirect or consequential loss, loss of profit, revenue, savings, goodwill or data, business interruption, or decisions made using recommendations or AI-assisted output.

Synbuild's total aggregate liability arising from an agreement is limited to the amount paid or payable by the customer for the specific product or service that caused the claim during the twelve months preceding the event, or the amount paid under applicable liability insurance if higher.

Nothing in these terms excludes liability that cannot lawfully be excluded or limited, including liability for wilful misconduct.

An agreement continues for the duration stated in the order document or until the agreed deliverables have been provided.

Either party may terminate for material breach if the breach is not remedied within a reasonable written cure period, or immediately where the breach cannot be remedied, insolvency occurs, or continued performance would be unlawful.

On termination, outstanding fees become due and platform access may end. Provisions concerning payment, confidentiality, intellectual property, liability, data protection and dispute resolution survive where their nature requires.

Synbuild processes personal data in accordance with its privacy policy and applicable data-protection law. Where Synbuild acts as a processor for customer data, additional written data-processing terms may apply.

The agreement is governed by Estonian law and disputes are submitted to the competent court in Tallinn, Estonia.

The parties may expressly agree in a quotation, order confirmation or separate written agreement that another governing law and/or competent court applies for that customer engagement.

Before starting formal proceedings, the parties will first attempt in good faith to resolve the dispute through business discussions.

Synbuild may update these terms for future orders and continued platform use. Material changes affecting an active subscription or ongoing agreement will be communicated within a reasonable period where required.

If any provision is invalid or unenforceable, the remaining provisions continue to apply. Failure to enforce a right does not waive it. Neither party may assign the agreement without the other's written consent, except as part of a reorganisation or transfer of substantially all relevant business assets.